How customers reach you
Customers tap Chat with seller on your store or a product. They confirm their email with a 6-digit code (no password), then write to you. Their messages appear in Messages with an unread badge.
Reply
- Open Messages and tap a conversation. Use Unread or search to find one.
- Type and press Send. Ticks show the status: ✓ sent, ✓✓ delivered, blue ✓✓ seen.
- Tap Send payment link to create an order the customer can pay.
- On paid plans, tap the picture button to send photos.
Automatic replies (Messages → Chat settings)
- Welcome message (all plans): sent when a customer starts a chat.
- Away message (all plans): off, always (for example on holiday), or outside your business hours.
- Quick questions (Starter and Pro): customers tap "Is this available?", "How much is delivery?" or "How do I pay?" and get an instant answer using your real price, stock and delivery details.
- Saved replies (Starter and Pro): answers you send often, inserted with one tap.
Automatic messages are labelled Automatic reply, so customers know.
On the Free plan you can reply to 10 new conversations each month. Conversations you've already replied to keep working.
Safety
Use the ⋮ menu to Block or Report a conversation. Our team reviews reports.